Flying Roles
Cabin Crew
Job Title: Cabin Crew
Job Overview: As a Cabin Crew Member, you will be the face of our airline, providing
exceptional customer service to passengers while ensuring their comfort and safety
throughout the flight. You will work in a fast-paced and dynamic environment, collaborating
with other crew members to deliver a seamless travel experience. Your primary role will be
to assist passengers, conduct safety procedures, and manage inflight services.
Key Responsibilities:
• Passenger Assistance: Welcome and guide passengers to their seats, assist with
stowing luggage, and provide answers to their queries.
• Safety Procedures: Conduct safety demonstrations, ensure compliance with aviation
safety regulations, and assist passengers during emergency situations.
• In-flight Services: Serve food and beverages, manage special requests, and handle
passenger complaints in a professional and courteous manner.
• Pre-flight & Post-flight Duties: Conduct pre-flight safety checks, ensure the
cleanliness of the cabin, and restock supplies as needed.
• Team Collaboration: Work with other crew members and the flight deck to ensure
smooth communication and cooperation during the flight.
• First Aid: Provide basic first aid when necessary and respond to any medical
emergencies onboard.
Education: Any Graduation
Requirements:
• Communication Skills: Proficiency in English, Excellent verbal communication skills.
• Physical Fitness: Ability to stand for long periods, handling luggage, and handle
emergency equipment.
• Professional Appearance: Maintain a neat and professional appearance as per airline
standards. (Previous experience in hospitality, customer service, or aviation is a plus)
• Certifications: First aid certification (preferred), ability to pass a background check,
and completion of relevant airline training programs.
• Adaptability: Ability to remain calm under pressure and adapt to changing situations
during flights. Strong conflict resolution and problem-solving skills.
Benefits:
• Competitive salary and allowances.
• Travel perks and discounted flight tickets.
• Comprehensive training and career development opportunities
• Health insurance and retirement benefits.
Senior Cabin Crew
Job Title: Senior Cabin Crew
Job Overview: As a Cabin Crew Member, you will be the face of our airline, providing
exceptional customer service to passengers while ensuring their comfort and safety
throughout the flight. You will work in a fast-paced and dynamic environment, collaborating
with other crew members to deliver a seamless travel experience. Your primary role will be
to assist passengers, conduct safety procedures, and manage inflight services.
Key Responsibilities:
• Passenger Assistance: Welcome and guide passengers to their seats, assist with
stowing luggage, and provide answers to their queries.
• Safety Procedures: Conduct safety demonstrations, ensure compliance with aviation
safety regulations, and assist passengers during emergency situations.
• In-flight Services: Serve food and beverages, manage special requests, and handle
passenger complaints in a professional and courteous manner.
• Pre-flight & Post-flight Duties: Conduct pre-flight safety checks, ensure the
cleanliness of the cabin, and restock supplies as needed.
• Team Collaboration: Work with other crew members and the flight deck to ensure
smooth communication and cooperation during the flight.
• First Aid: Provide basic first aid when necessary and respond to any medical
emergencies onboard.
Education: Any Graduation
Experience Required: Minimum 1-2 years as a Cabin Crew.
Requirements:
• Communication Skills: Proficiency in English, Excellent verbal communication skills.
• Physical Fitness: Ability to stand for long periods, handling luggage, and handle
emergency equipment.
• Professional Appearance: Maintain a neat and professional appearance as per airline
standards. (Previous experience in hospitality, customer service, or aviation is a plus)
• Certifications: First aid certification (preferred), ability to pass a background check,
and completion of relevant airline training programs
• Adaptability: Ability to remain calm under pressure and adapt to changing situations
during flights. Strong conflict resolution and problem-solving skills.
Benefits:
• Competitive salary and allowances.
• Travel perks and discounted flight tickets.
• Comprehensive training and career development opportunities
• Health insurance and retirement benefits.
Corporate Roles: India (Gurugram)
Manager- IFS Service Delivery and Standards
Role - Manager – Inflight Service Delivery & Standards
Number of Vacancies – 01
Location – Gurugram, ISC
Knowledge
Ø Knowledge of Inflight SOPs – Service and Safety
Ø Knowledge towards creating digital content for ease of understanding by Crew Members
Ø Knowledge and command in MS Office – Excel, PowerPoint, Word, and Outlook
Management Skills
Ø Verbal and written communication skills required to interact with Crew Members and
other stakeholders and verticals
Ø Should be capable of creating Communications – Designing and drafting of Circulars
Ø Should be efficient in content writing using various platforms, applications and interactive
tools
Ø Capable of effective handling and data management
Ø Capable to manage multiple projects effectively within different timelines
Ability
Ø Ability to analyse business challenges basis a data driven approach and communicate
actionable recommendations to Reporting Manager
Ø Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvement
Ø Ability to collaborate with various stakeholders and should be a good team player
Ø Should be open to flexible and variable work timings
Ø Additionally, he/she would be responsible for duties as defined for IndiGo personnel in
safety policy
Ø Ensuring cabin operations are conducted in accordance with applicable regulations and
standards of IndiGo
Ø Support in-flight processes across all Cabin Attendants and In-flight Bases
Ø Additionally, he/she would be responsible to conduct duties as mentioned in SMS Manual
Ø Candidate must have a minimum of 3 years of IndiGo Experience preferably at Inflight Services
Senior Manager - IT Projects
Designation: Sr. Manager – IT Projects (IFS)
Reports To Director- Safety & Projects
Minimum Qualifications
BE/ B Tech (IT/ Computer Science) or MCA/ M.Sc.Computer Science & Engineering.
Experience - 10-14 years of relevant experience in software development, design, analysis, testing, product
implementation, Project management
Job Overview - Responsible to manage multiple concurrent Digital projects with strong organization, time
management, and verbal/written communication skills. Work independently to manage
tasks and timelines. Lead change and innovation.
Responsibilities and Duties-
• Work with IFS unit SMEs, understand the business needs and establish deep
understanding of the functions.
• Understand the business objectives and system/solution needs, the “as is” process
and operational challenges to suggest possible automation solutions, including “To
be state”
• Conduct analysis using well defined and structured approaches, resolve business
problems through functional solutions
• Gather/Identify, analyse and document business requirements using BRDs,
storyboards, user stories, epics etc.
• Elicitation of requirements (Brainstorming, Document Analysis Interface Analysis,
Observation, Requirements Workshops)
• Analysis and documentation of requirements, BRD / FDD / GAP analysis,
Preparation of Use cases and Test cases.
• Creation of requirement traceability matrix (RTM) to keep a track of all the
subsequent changes.
• Maintain requirement backlogs and help development team with prioritizations
• Participate in pre-grooming and grooming sessions, and resolve their queries of
development team
• Facilitate solution demonstrations, user acceptance testing (UAT)
• Prepare/ Review test scenarios and test coverage documents to ensure quality
delivery
• Perform quality checks on the delivered work product to ensure 0 defect leakage to production
• Review/edit/write release notes, product documents and user manuals
• Provide product Demos for developed features.
• Support business through go-live process and a play key role in promoting solution adoption
• Engage with IFS Verticals on regular basis to seek feedback and facilitate continuous
improvement.
• Identify opportunities to improve current processes and/or propose new processes
for improving productivity.
• Review and evaluate proposals made by product offerings in order to improve the
value proposition
• Develop knowledge about competing products available in the market
• Assist in proof of concepts by defining deliverables and scope, coordinating with the
Implementation team, and working with prospects to prove deliverables are
complete
• Collaborate with IFS stakeholders to identify opportunities for increasing operating
efficiencies
• Identifying and executing process improvements through implementation of industry
standard best practices.
• Work with all IFS Verticals & keep all informed about the progress, issues, risks & be
able to manage them proactively
• Support change and innovation
• Bring an integrated approach towards business and IT engagement
• Support Cross-Functional & Multiple Project Teams working on multiple integration
initiatives
• Ensure Business As usual at all times.
• Collaborate with leadership team to ensure that strategic plans are defined and
business objectives are delivered
• Additionally, he/she would be responsible to conduct duties as mentioned in safety
and security policy (as applicable)
Additions to Responsibilities and Duties are not limited to the above and can encompass
other operational requirements of the department
Senior Manager - Business Support and Admin
Designation- Senior Manager- Business Support and Administration
Location- Gurgaon
Work from office
Job Description-
We are seeking a Senior Manager to join Business Support team. The ideal candidate will combine strong analytical capabilities with leadership skills to drive data-driven decision-
making across the organization. This role requires someone who can translate complex data into actionable insights while managing key stakeholder relationships.
Key Responsibilities-
• Lead the development and maintenance of BI dashboards and reporting solutions
• Drive analytics initiatives to identify business opportunities and operational efficiencies
• Manage complex projects and deliver results within established timelines
• Present analytical findings to senior management and stakeholders
• Mentor team members and promote best practices in data analysis
• Develop and implement data governance standards
• Collaborate with cross-functional teams to understand business requirements and
provide analytical solutions
• Oversee payroll processing and ensure accuracy and compliance
• Manage mandatory documentation and maintain comprehensive records
• Handle administrative responsibilities including team coordination and resource
management
• Drive process automation initiatives to enhance operational efficiency
• Identify and implement process refinements to streamline workflows
• Lead continuous improvement projects to optimize team performance and deliverables
Required Qualifications
- Bachelor’s degree in business, Analytics, Statistics, or related field; MBA preferred
- 7-10 years of experience in business analytics or related field
- Strong project management skills with track record of delivering results
- Excellence in statistical analysis and data interpretation
Required Skills & Competencies-
• Strong leadership and team management capabilities
• Excellent problem-solving and analytical skills
• Ability to work effectively under pressure and meet deadlines
• Self-motivated with strong initiative
• Exceptional stakeholder management abilities
• Detail-oriented with high standards for accuracy
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and persuasively
International Roles
Assistant Manager/Manager - Airport Operations and Customer Service
Designation – Assistant Manager/ Manager
Department – Airport Operations and Customer Service
Location: Dushanbe (DYU), Bishkek (FRU), Siem Reap (SAI) and Seychelles (SEZ)
**Exclusively open to local residents of the above locations**
Job Purpose-
To carry out safe and secure on time operations in accordance with the ground operations manual
and all applicable procedures.
Key Responsibilities and Accountabilities:
Assist customersthrough all proceduresrelated to arrivals & departuresin the following activities.
Reservations & Ticketing:
Making reservations acrossthe counter
Selling of tickets.
Remitting cash to the concerned department.
Answering customer queries over the telephone.
Departures:
Attend the pre – flight and post flight briefings.
Setting up of check in counters.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
To assist customers with special requests.
Arrivals:
To assist customers with specialrequests.
To assist customers with Mishandled / damaged baggage. Prepare all required reportsforthe same.
Co-ordination with the baggage vendor for the damaged bags.
Follow up with the en-route stationsregarding lost baggage.
Post flight departure filing of all necessary flight papers
Any other responsibility assigned by the management from time to time
Functional Responsibilities:
Maintain standards as per Company requirements
Ensure effective threat assessment and response capability
Achieve department goals and follow up
Perform duties as per the Security Programme
Maintain performance standards and follow up with your shift
Monitor continuously the Quality System and the level of conformance
Secure quality levels
Optimize resource
Aware of Emergency Response Procedures, rules and regulations
Acquire and maintain necessary skillsrequired to perform job functions
Maintain work procedures as per company requirements
Carry out development dialogue with the Team leaders
Control theft and pilferage of company property
Administrative Responsibilities:
To maintain files and log sheets
Give inputs for training requirements
Updating of manuals and local procedures
Ensure competent and qualified work force are detailed for duty
Verify Invoices
Personnel development and management
Maintenance of equipment
Pride Hiring (Corporate Roles)
Assistant Manager - Finance & Accounts
Role: Assistant Manager - Finance & Accounts
Function: Finance
Job location: Gurugram
Roles and Responsibilities:
• Sound knowledge of Ind AS/IGAAP/Indian tax laws/FEMA.
• Ability to understand and analyze complex contracts and provide inputs to business/ Finance
leaders on possible financial impacts. Performing analytical reviews and prepare complex accounting
models under various scenarios.
• Implement and ensure compliance with internal financial control, Internal SOPs and accounting
policies and procedures.
• Responsible for monthly closing and preparation of various MIS and reports for the management.
• Handling quarterly statutory and internal audit of respective areas handled by the team and ensure
no audit observations.
• Self-motivated individual who can work under their own initiative
• Excellent Microsoft office skills including MS excel and MS PowerPoint.
• Exposure of working in SAP will be an added advantage.
Education & Experience:
• CA with a minimum of 2 - 3 years of experience
Senior Executive - Corporate Secretarial
Role: Senior Executive - Corporate Secretarial
Function: CS &RC
Location: Gurugram
POSITION PURPOSE:
To handle the corporate compliances under the Companies, Act, 2013 and other Corporate Laws;
compliances under SEBI Listing Regulations to Stock Exchanges (NSE & BSE), other SEBI regulations,
etc. Support in conducting Board meetings, Boards Committee Meetings & Annual/ Extra-ordinary
General Meetings, dispatching Annual Reports, and ensuring statutory compliances by a subsidiary of
the Company are among the other major functions of the incumbent.
KEY ACCOUNTABILITIES/ RESPONSIBILITIES:
• Ensuring compliance to be made under the Companies Ac, 2013 and other corporate laws i.e. filing
of forms returns, etc. with ROC, Ministry of Company Affairs, maintenance of statutory records and
registers, etc.
• Ensuring various compliances under the SEBI Listing Regulations with NSE and BSE i.e.
implementation of Corporate Governance practices, furnishing of financial results, shareholding
pattern, compliances under SEBI takeover Code, SEBI Prohibition of Insider Trading Regulations, SEBI
(SBEB) Regulations, etc.
• Conducting Board Meetings, Audit Committee Meetings, and other Committee Meetings
• Preparation of Notices, Agenda papers, and Minutes of the Board, Audit Committee, and other
Committee Meetings
• Implementation of Prohibition of Insider Trading Code of the Company including the statutory filing
of disclosures with the Stock Exchanges, intimating designated employees about closing and opening
of trading window for dealing into the shares of the Company, etc.
• Implementation of ESOS Schemes of the Company, allotment of shares to employees on exercise of
options, and its listing at NSE and BSE
• Preparation of Notice of AGM, Directors Report, Report on Corporate Governance, and another
statutory report for the Annual Report.
• Coordination/ follow-up with the Secretarial Auditors, Secretarial Auditors, Internal Auditors, and
internal teams within the Company
• Printing and dispatch of Annual Report to shareholders of the Company
• Conducting the Annual General Meeting/ Extra-ordinary General Meeting of the shareholders of
the Company.
• Coordination with the subsidiary and ensuring statutory compliance by the Company and its
subsidiary.
• Handling Governance and Compliance Tools, handling the users queries, identifying and mapping
compliances, and follow-up with internal teams
• Handling international compliances related to overseas branches of the Company and coordinating
with the Compliance Partner to ensure timely compliance.
Senior Manager - Accounts Payable
Role: Senior Manager – Accounts Payable
Function: Finance
Job Location: Gurugram
Roles and Responsibilities:
Must have skills - Good communication & people's manager skills, good knowledge of MS Excel &
Powerpoint.
● Responsible for review, approval and scrutiny of expense GLs in SAP.
● Contract monitoring to ensure the expenses are as per the agreed terms.
● Ensure monthly dashboards are published to the Management
● Ensure expense monitoring along with variance analysis
● Ensure all the payments are released as per decided timelines.
● Ensuring all the invoices are processed through Ariba & VIM work
ow.
● Ensure statutory deductions and compliances of TDS, GST or any other statutory
compliance requirements as per statutory requirements and timelines.
● Ensure regular vendor reconciliation and closure of reconciliation points, if any.
● Ensure adequacy and accuracy of provisions created at the month end.
● Ensure all the organizational policies and procedures are adhered to and deviation, if any, is
addressed on a timely basis.
● Responsible for proper maintenance of books of accounts as per IndAS and Companies Act.
● Ensure all Internal Financial Controls are adhered to on a timely basis.
● Ensure timely closure of all audit related issues and queries.
● Responsible for strengthening and digitization of the processes under the responsibility area.
● Independent and effective dealing with business users across locations and functions.
Education and Experience:
● CA with a minimum of 8 years of experience.
Consultant – Admin (Transport)
Role: Consultant – Admin (Transport)
Function: Finance
Location: Bangalore/ Hyderabad
• The position will ensure complete dedication towards employee safety and security.
Incidents (Accidents, Breakdowns etc.) are expected to be managed/supported and reported
effectively and immediately to the management as per the SOP/Policy.
• The position owns the compete activities pertaining to day to day operations including
verifying email transport requests, cab deployment, and confirmation to user within time.
Also ensure that vehicle deployment is done in the internal software as per the SOPs
• The position will ensure that the on time pickups, on time drops are arranged, trip
verification, is done to ensure crew do not face any delay in cab arrangements and also the
trips operated are accurate.
• The position will ensure to act as a responsible member in the team to deliver the best and
ensure to take all possible initiatives in consultation with the reporting manager to bring
operational efficiencies.
• In general, this position is expected to be self-motivated and self-driven and enthusiastic
towards, team training, team development, retention and satisfaction, Initiatives etc.
• The position would highly be focused on employee satisfaction and cost effective operations
at all times.
• The position contributes the full efforts to ensure that the vehicle and driver compliance are
documented/monitored/corrected time to time basis to have a complied operations at all
the time. Impose suitable penalties and records towards the non-compliance by the
employees and the vendors.
• The position would ensure its dedication and commitment towards the customer satisfaction
under the transport services provided. The position will ensure to display a complete
professional interaction with the internal customers at all time and supports their
requirements suitably.
• Drivers training, R n R and employee communication on standard operating processes under
travel admin are the key responsibilities to keep all stake holders aware of their duties.
The position will ensure to prepare all operational reports and deliver it as per the SOP and Policy.
1. On time Pickup Reports Daily/ Weekly & Monthly
2. On time Drop Reports Daily/Weekly & Monthly
3. Employee Escalation Reports – Daily/Weekly/Monthly
4. Vehicle and Driver Compliance Reports – Monthly
5. Incident Reports – As and when occurs within 2 hours.
The position is expected to be independent decision execution as per the standard operating
processes at all operational situations and ensure resolutions.
• The position should be flexible and very adoptive towards the work requirements and should
highly be having a great contributor attitude to complete all relative tasks within time.
Qualification:
Experience- 1-4 years
Education- Graduate
Senior Executive – Revenue Accounting
Role: Senior Executive – Revenue Accounting
Function: Finance
Location: Gurugram
Roles and Responsibilities:
• Documentation in respect to customer account opening in SAP.
• Invoicing of ancillary revenue Charter flights, subsidies from various authorities.
• Payment follow-up from the various internal and external customers.
• Posting of payment entries.
• Validation of TDS amount deducted by any customer.
• Accounting of TDS amount and follow-up with customer for the TDS certificate.
• Resolve the queries of internal and external customers related to Invoicing and payment.
• Accounting of advance payment from the customer.
• Monthly Debtors and Creditors Reconciliation and obtain the balance confirmations as
and when required.
• Preparation of Debtors Aging Report, follow-up for dues and over dues outstanding.
• Sending dunning letters / e-mail for outstanding statement to Customers.
• Reconciliation of TDS and GST amount.
• Timely completion of Internal and statutory audit.
Experience Required- 2-3 years
Education - Graduation in Commerce and Masters in Business Administration (MBA)
IT skills - Basic Knowledge of Microsoft Office (Excel, Outlook and Word) Knowledge of Revenue
Accounting System
Assistant manager - Procurement
Role : Assistant Manager - Procurement
Function: Finance
Location: Gurgaon
Job responsibilities:
● Able to work on SAP HANA, SAP Ariba.
● Data recording and keeping recorded MIS (Open Requisitions Open Sourcing request ,
Open orders.
● Proficient in excel & Powerpoint.
● Knowledge of Imports, Customs Clearance.
● Exposure of Vendor Identification, Vendor Development, Cost Negotiation.
Key responsibilities:
● Will be responsible for setting up and managing product specifications.
● Will be responsible for developing new vendors.
● Will be responsible for identifying process improvements and also
implementing them.
● Will be responsible for supplier evaluation.
● Will check and verify all purchase requisitions raised by various depts.
● Will coordinate all activities related to raising/ issuing RFPs for respective departments.
● Will negotiate commercial terms and agreements with respect to the RFP’s and take approval from orders.
● Will coordinate the issue/ release of POs and maintain
records.
● Will conduct periodic audits of all POs.
● Will maintain a debt wise list of vendors and items of
purchase.
● Will follow up with respective depts for GRN's.
● Will coordinate with finance for timely payments as per terms of agreements.
● Will be responsible for purchase activity of designated depts.
Education & Experience:
B-Tech (ME / EE)/ MBA (Operations) with a minimum of 3-5 years of experience.
Senior Manager – Distribution
Role: Senior Manager – Distribution
Function: Sales
Location: Gurugram
Indigo is looking for a highly dynamic and self-motivated individual to manage the GDS
Distribution function. This role will be responsible for overseeing the airline's current GDS distribution channels and continuously adding new ones to enhance the airline’s distribution
across various geographies.
Key Responsibilities:
• Manage GDS distribution channels for IndiGo.
• Maintain existing GDS relationships and drive future expansions.
• Strengthen and expand the global distribution network by partnering with global GDAs, OTAs, and
content aggregators, while strictly controlling distribution costs.
• Collaborate with key partners in India and overseas on revenue initiatives such as fare upsell, ancillary services, special category fares, and various promotional and tactical campaigns.
• Develop the product and feature roadmap for all GDS distribution channels, working with
leadership to define priorities based on cost-benefit analysis and ROI.
• Stay updated on industry innovations and trends, working with internal stakeholders to implement
such methods across all channels to complement distribution.
• Lead cross-functional teams on projects to ensure seamless distribution and sale of IndiGo fares
and ancillaries across all channels.
• Analyze data on product and channel mix to devise strategies that optimize the desired product
and channel mix.
• Collaborate with multiple stakeholders to optimize revenue across all channels and points of sale.
• Manage team resources and ensure optimal output.
• Work on implementing payment methods like BSP/ARC across various channels.
• Partner with GDS providers to identify opportunities and develop integration plans.
Desired Candidate Profile:
• Educational Qualification: Graduate/Post Graduate.
• Industry Preference: Airlines, OTA, GDS.
• Years of Experience: 10-14 years.
• Nature of Experience: Prior experience in Airlines/GDS.
Required Skills:
o Strong understanding of the GDS business from an airline's perspective.
o Experience in GDS implementation for airlines.
o Technology-driven, with an understanding of the latest distribution and payment trends.
o Highly data-driven with the ability to analyze and utilize data effectively.
o End-to-end product lifecycle management experience.
o Excellent communication and project management skills.
Assistant Manager – Distribution
Role: Assistant Manager – Distribution
Function: Sales
Location: Gurugram
IndiGo is seeking a highly dynamic and self-motivated individual to contribute to the Distribution
Function. The individual will be responsible for managing current product implementations and
exploring innovative ways to increase the airline's footprint.
Key Responsibilities:
· Manage existing distribution channels (offline, APIs), Travel Agent websites, and APIs for IndiGo.
· Strengthen and expand the global distribution network by partnering with current and future partners.
· Prepare Business Requirements Documents (BRDs) and collaborate with cross-functional teams
to ensure successful product implementation.
· Conduct primary testing to verify functionality across platforms.
· Analyze reports from various sources to determine the optimal product mix.
· Create leadership-level presentations.
· Collaborate with cross-functional teams on projects to ensure seamless distribution and sales of
IndiGo fares and ancillaries across all channels.
· Work on implementing various payment methods across different channels.
· Analyze product and channel performance data to develop strategies for achieving the desired
product and channel mix.
· Work closely with stakeholders to optimize revenue across all channels and points of sale.
Desired Candidate Profile:
· Education Qualification: Graduate/Post Graduate
· Experience: 4-7 years
Skills and Experience:
* Technology-driven with knowledge of the latest distribution and payment trends.
* Highly data-driven.
* End-to-end product lifecycle management experience.
* Excellent communication and project management skills.
* Strong presentation skills.
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where
the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of
our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-
abled status, marital status, nationality, age, family status, and maternity status.
Executive – Revenue Management
Role: Executive – Revenue Management
Function: PRM
Location: Gurugram
Role:
Revenue Management - Executive shall be tasked with developing and maximizing the
revenue opportunities for the airline. The role requires strong analytical skills and ability to
deliver expected unit revenues in a highly competitive market scenario.
Responsibilities:
The role shall be responsible for the following areas:
• Optimize Revenue on assigned flights
• Meet monthly Revenue and Passenger Revenue per Available Seat Kilometers (PRASK) target.
• Inventory positioning on assigned flights based on demand and seasonal patterns.
• Monitor and adjust fares based on market inputs and demand, ensure IndiGo offers competitive
fare.
• Coordination with sales teams and other stakeholders to understand the market scenario and
position IndiGo's fare accordingly.
• Manage demand forecast by analyzing historical and future trends on assigned flights to ensure
revenue maximization.
• Ensure that overbooking is economically viable.
• Utilize IndiGo’s RM systems to drive optimized revenue and calibrate system inputs to have
optimized results.
• Comprehensive reporting of competitor activity.
Eligibility:
• Graduation and equivalent
• 0 – 2 Years of Experience
• Sound Analytical Skills. Knowledge on Power BI, SQL, Python and other Data visualization
application would be given preference.
Executive – Revenue Management (RSA)
Role: Executive – Revenue Management (RSA)
Department: PRM
Location: Gurugram
Job Summary:
We are seeking a highly skilled and logically astute individual with a strong numbers acumen to join
our team as a Business Analyst. This role requires a graduate with proficiency in data analysis tools
such as R/Python, Excel and SQL. The ideal candidate will be passionate about solving complex
business problems, contributing to business strategy, and leveraging data to drive decision-making.
The ability to think critically, put forward with data-driven insights, and listen astutely to others will
be key to success in this role.
The individual is expected to be self-driven with a keen eye to identify improvement opportunities
for enhanced efficiency and higher revenues.
Key Responsibilities:
• Analyze complex business data to derive actionable insights, trends, and opportunities within the
aviation sector.
• Develop and maintain data models, reports, and dashboards to support business decision-making.
• Collaborate with cross-functional teams to understand business challenges and contribute to problem-solving through data.
• Work closely with stakeholders to gather requirements, perform analysis, and communicate
findings effectively.
• Identify areas for process improvements and help implement data-backed solutions that contribute
to the company's overall goals.
• Engage in discussions and debates with the team and stakeholders to challenge assumptions,
propose innovative solutions, and facilitate decision-making.
• Continuously develop a strong understanding of the aviation industry trends, challenges, and
regulatory environment.
Key Qualifications:
• Education: Bachelor’s degree in Business, Mathematics, Economics, Engineering, or a related field.
• Experience: 1-2 years in a business analysis or data analysis role preferred
Skills:
• Strong proficiency in data handling and analysis tools like R/Python, and some experience on Excel.
• Advanced analytical, numerical, and problem-solving skills.
• Ability to interpret and communicate complex data insights to non-technical stakeholders through
dashboard (PowerBI, Tableau etc..) and presentations.
• Excellent verbal and written communication skills.
Personal Attributes:
• Strong logical reasoning abilities and attention to detail.
• An inquisitive mindset with a knack for finding creative solutions to business challenges.
• Ability to listen actively, absorb different viewpoints, and incorporate feedback.
• Argumentative, when necessary, but respectful and collaborative in approach.
• Demonstrates initiative and is proactive in identifying areas of improvement.
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where
the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of
our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-
abled status, marital status, nationality, age, family status, and maternity status.
Manager - Poise
Role: Manager, Poise
Function: Training
Location: Gurgaon
Job Description:
● We are seeking an experienced and results-driven Manager to lead our Poise Training
programs. The ideal candidate will have a proven track record in training and team
leadership, with a deep understanding of poise, etiquette, professional hair and makeup
along with image consulting. This role requires strategic oversight of training initiatives,
along with the responsibility to travel to various locations to deliver high-impact training
sessions. A background in makeup artistry and image consulting is highly valued
● Looking for someone to shape the professional development of individuals across the
organization while leading a dynamic team in a fast-paced, rewarding environment. The
ideal candidate will be instrumental in driving personal transformation and enhancing the
overall image and confidence of employees
Key Responsibilities:
● Lead and Manage Training Programs: Oversee the development, delivery, and
continuous improvement of poise, etiquette, and image consulting training programs
across multiple locations.
● Team Leadership: Manage and mentor a team of trainers to ensure consistency, quality,
and engagement across all sessions.
● Strategic Planning: Develop training schedules, travel plans, and resources to ensure
programs are effectively delivered within the organization’s goals and timelines.
● Client & Stakeholder Engagement: Foster strong relationships with internal and
external stakeholders to assess training needs, provide tailored solutions, and ensure
successful program execution.
● Customized Coaching: Provide high-level coaching and feedback to individual
participants, helping them enhance confidence, presentation skills, and professional image.
● Content Development & Improvement: Lead the creation and continuous
enhancement of training materials, incorporating the latest trends and best practices in poise, makeup, and image consulting.
● Program Evaluation & Reporting: Monitor training outcomes and maintain detailed records, providing insights and recommendations for program improvements.
● Collaboration & Cross-functional Work: Work closely with other departments to
align training initiatives with broader organizational goals.
Qualifications:
● At least 5 years of experience in a training or management role, with a focus on personal
development, poise, etiquette, or image consulting.
● Strong expertise in makeup application & hair techniques and image consulting.
● Proven leadership experience with the ability to manage teams and collaborate with
multiple stakeholders.
● Excellent communication and presentation skills, with the ability to engage diverse
audiences.
● Willingness and ability to travel extensively to deliver training programs.
● Strong organizational and project management skills, with a focus on delivering results.
● Exceptional interpersonal skills, with a focus on relationship-building and client
satisfaction.
● High standards of professionalism and personal presentation.
● Certification in makeup artistry, image consulting, or related fields is a plus.
Customer Service Trainer
Role: Customer Service Trainer
Function: Ifly
Location: Hyderabad
Role and Responsibilities:
• Participate in the periodic training needs analysis for customer service skills across IFS
• Assist in the development and rollout of timely as well as effective & innovative
• Advanced Customer Service training solutions to address the above-stated gaps across IFS (every
quarter). This would require training to be done at stations & bases across the network (every
quarter)
• Ensure that all new hire staff (IFS) attend Basic Customer Service training within 1 month of joining
• Responsible for ensuring that Ab Intio batches attend timely & effective Basic Customer Service
training within defined timelines & standards
• Participate in the development and updating of Customer Service Procedures for IFS as well as
AO&CS
• Ensure the processing and consolidation of all training records pertaining to Customer Service
Training
• Upskill & develop self-on-related professional skills
• To be aware of the developments in the field of learning (especial focus on Customer Service)
through research and networking
• Successfully undertake Train The Trainer program and assist the ifly grooming team in conducting
training and checks, as required, across the IndiGo network
• Multiskill self into any other related soft skills as required by the organization and at the discretion
of the Manager – ifly (Soft Skills & Leadership Training)
• Will be expected to travel across the network to perform responsibilities of as Instructor Customer
Service Training and as required by the Manager – ifly (Soft Skills & Leadership Training)
• Duties are not limited to the above and some duties can be delegated at the discretion of the
Manager – ifly (Soft Skills & Leadership Training)
“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in
Indigo SMS Manual, Chapter Safety Policies and Objectives”.
"At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where
the viewpoints and life experiences of our employees help us foster strong connections with all our
customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance
the lives of our employees and customers irrespective of their – but not limited to - gender, race,
colour, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual
orientation, differently-abled status, marital status, nationality, age, family status, and maternity
status.”
Customer Experience
Role: Customer Experience
Function: Customer Service
Location: Gurgaon
Roles & Responsibilities:
Managing the escalation team of customer experience email process and leading a team of Sr.
Executives/Executives and Assistant Manager(s) and reporting to the Director of Customer Experience.
This person would be required to work in different shifts and rotational weekly offs. He would need to lead
by example by managing all escalation cases – speaking with at least 20 escalation customers each day.
Skill Set required:
• Performance Management ensures achievement of daily targets and adherence to Service Level
Agreements (SLAs) specified.
• Strong people Management & presentation skills.
• Strong Interdepartmental relationship skills
• Assisting in preparing data weekly decks.
• Handling escalated, sensitive cases and amicably closing with the customer. (20 cases a day)
• Ensuring thorough knowledge of process-related details.
• Provide feedback and coaching for all team members as call and email quality/Process
Updates/Organizational updates.
• Updating the team's statistical performance for the previous day/ week. Managing high aging cases •
Preparing development plans for every team member with a suitable action plan.
• The role involves extensive Outcall. The role involves taking customer calls and closing 15-20 customer
complaints daily.
• Handling Leadership escalations
• Comfortable to work in shifts and weekends/holidays.
• Persuasion & Process-specific skills
• Resilience in handling difficult situations and demanding customers.
• The person should be both a team player and an individual performer to ensure escalations are managed
seamlessly.
• Effective skills on Root cause analysis, correction planning and execution
MHB Process Expertise: Maintain a deep understanding of MHB processes, including baggage tracing,
claims, and compensation procedures. Handle and oversee the resolution related to damaged baggage,
ensuring appropriate compensation and customer satisfaction. Manage investigations and resolutions for
cases involving missing baggage, including tracking and recovery efforts. Address and resolve cases of pilfered baggage, coordinating with relevant authorities and stakeholders to minimise such incidents.
Claim Processing: Oversee the process of baggage claims and ensure that claims are processed efficiently and fairly in accordance with company policies and regulations.
Compensation Handling: Manage the compensation process for customers affected by baggage
mishandling, including assessing eligibility, calculating compensation amounts, and ensuring timely issuance of processing amount to the customers. Working closely with other departments to implement
changes and improvements based on customer feedback and trends related to mishandled baggage.
• Baggage Recovery: Develop strategies and procedures to maximize the recovery of mishandled baggage,
including coordinating with different departments, airports, and other relevant stakeholders.
• Audit and Compliance: Ensure that all MHB-related activities and processes adhere to industry
standards, regulations, and company policies.
Conduct internal audits to verify compliance.
World Tracer (WTW): If trained in World Tracer, utilize this expertise to enhance baggage tracing and
resolution efficiency. (Optional)
• Airport Experience: Experience working at airports and managing MHB-related concerns in the arrival
hall, providing valuable insights and expertise for efficient baggage claim and resolution
• Baggage Mishandling Experience: Prior experience in handling baggage mishandling cases, including
damage, missing, and pilfered baggage, is a significant advantage.
Experience:
Minimum of 0-4 years of experience.
Lead Data Engineer
Role: Lead Digital Engineer
Function: Digital
Location: Gurgaon
IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing
airlines in the world.
We have a simple philosophy: offer fares that are affordable,
flights that are on time, and provide a
courteous and hassle-free travel experience across our unparalleled network. We show that low cost
does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights,
connecting over 118 destinations (of which 32 international), welcoming 100 million customers on
board last year. We have an industry leading on-time performance and one of the highest customer
NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings
internationally, developing from a domestic carrier to a global aviation giant.
Job Description:
• Interact with project stakeholders and understand business requirements
• Build digital solutions with support of technical community
• Build and present the architecture to business stakeholders and technical community
• System integration using synchronous and asynchronous
• Mentor developers on implementing right architecture
• Support and guide development team in critical situation of bug fixing and production incident
• POC and technical feasibility
• Re-architect and rebuild monolithic application on micro service based architecture
• Understand Cyber Security compliance requirements and educate developers to mitigate software
vulnerabilities
• Develop DevOps policies/procedures define best practice, process improvement for Digital
• Work proactively with all third-party suppliers to develop strong business relationships.
Technical Skills:
• Setup cloud native and cloud agnostic architecture of application for development team
• Design and develop microservice architecture
• Design and setup asynchronous communication for interaction between micro services
• Implement security principles at architectural level
• Guide team to develop highly available and resilient digital solution
• Guide team to develop API first solution
Platform Experience:
• Strong knowledge and hands-on experience on container based platform such as OpenShift
and Docker Desktop
• Hands-on experience of deploying and managing website on IIS server
• API management on API gateway (3Scale is desirable)
DevOps Skills:
• Develop automation and integration solutions with a focus on scalability, observability, automation,
reliability, security, and quality with full adherence to Security, IT Infrastructure and Information
Policy, procedures and Standards
• Cloud Solution Architecture (Azure is desirable)
• Design, implement, and maintain the CI/CD pipelines using DevOps tools such as Jenkin, and
GitHub
• Participate to bridge the gap between development and operational teams.
• At least 8-10 years of relevant experience
• Aviation background is most preferable
• Full stack development skill (.Net core is desirable)
• Databases knowledge on purging and archival
• APIs Management
• Rest APIs
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive
workforce, where the viewpoints and life experiences of our employees help us foster strong
connections with all our customers. Our diversity equity and inclusion efforts are designed
to attract, nurture, and advance the lives of our employees and customers irrespective of
their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin,
language, social and economic status, sexual orientation, persons with disabilities,
nationality, age, marital and maternity status.
